Refund Policy

Our commitment to your satisfaction.

Last updated: February 2025

1. Refund Eligibility

We want you to be completely satisfied with our service. If you experience issues that we are unable to resolve, you may request a refund under the following conditions:

  • The refund request is made within 7 days of purchase
  • The VPN service has a verifiable technical issue on our end
  • Our support team has been unable to resolve the issue

2. How to Request a Refund

To request a refund, please contact our support team through one of the following channels:

Please include your order number and a description of the issue you experienced.

3. Refund Processing

Approved refunds will be processed within 3-5 business days. Due to the nature of cryptocurrency transactions, refunds will be issued to the original payment method or an agreed-upon cryptocurrency wallet address.

4. Non-Refundable Situations

Refunds may not be available in the following cases:

  • Request made after the 7-day eligibility period
  • Service was used extensively before the request
  • The issue is caused by the user's local network or device
  • Violation of our Terms of Service
  • Change of mind without a technical issue

5. Service Cancellation

You may cancel your subscription at any time by contacting our support team. Cancelled subscriptions remain active until the end of the current billing period. No partial refunds are issued for unused time after the 7-day eligibility period.

6. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting our support team. We will review your case and provide a final resolution within 5 business days.

7. Contact Us

For any questions about our refund policy, please reach out to us at [email protected] or via Telegram.