Find answers to common questions about our VPN service
A static IP VPN provides you with a fixed, dedicated IP address that remains the same every time you connect. Unlike regular VPNs that assign random IPs, a static IP ensures consistency, which is essential for exchange whitelisting, account verification, and avoiding security triggers on trading platforms.
Traders need static IPs because many exchanges require IP whitelisting for API access and withdrawals. A changing IP can trigger security alerts, freeze accounts, or block trading activity. With a static IP, you can whitelist your address once and trade without interruptions.
Shared IP means you share the same IP address with a small group of users (typically 2-3 traders). Dedicated IP means the IP is exclusively yours - no one else uses it. Dedicated IPs offer more privacy and are recommended for high-volume traders or those with strict security requirements.
We accept various cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, Litecoin (LTC), and more through our secure payment gateway. Crypto payments ensure privacy and security for all transactions.
After your payment is confirmed, you'll receive your VPN credentials via email within 1-24 hours. Most orders are processed within a few hours. Priority support customers may receive faster activation.
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service for any reason, contact our support team within 30 days of purchase for a full refund. No questions asked.
Yes, you can upgrade from a shared IP to a dedicated IP at any time. Contact our support team, and we'll calculate the prorated difference based on your remaining subscription period.
We support WireGuard, OpenVPN, and V2Ray protocols. WireGuard offers the fastest speeds and modern security, OpenVPN provides maximum compatibility, and V2Ray is ideal for users in restricted regions.
Our VPN works on Windows, macOS, Linux, iOS, and Android. We provide detailed setup guides for each platform, and our support team is available to help with configuration.
Yes, you can request a server location change by contacting our support team. Note that this will result in a new IP address, which you'll need to update in your exchange whitelists.
We have servers in Netherlands, USA, Germany, UK, Turkey, UAE, Singapore, and Japan. These locations are strategically chosen for optimal connectivity to major cryptocurrency exchanges.
No, we maintain a strict no-logs policy. We don't track, store, or share any information about your browsing activity, connection times, or data transfers. Your privacy is our priority.
We use AES-256-GCM encryption for OpenVPN and ChaCha20 for WireGuard - both considered military-grade encryption standards. All connections are secured with 4096-bit RSA keys.
We use cryptocurrency payments processed through secure, encrypted payment gateways. We never store your payment information. Crypto payments also provide an additional layer of privacy.
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